Option 1: Request deletion in the app (recommended)
- 1
Open the AptiX app
Log in with the mobile number you want to delete.
- 2
Go to Profile
Tap the Profile tab at the bottom-right of the screen.
- 3
Tap “Request Account Deletion”
It is the red button at the bottom of the Profile page.
- 4
Read “Before you delete your account”
The screen explains how deletion works and exactly what will be removed. You can add a reason (optional).
- 5
Confirm and submit
Tick “I understand…” and tap Request Account Deletion. The app confirms your request and shows the date by which your account will be deleted.
- 6
Account deleted within 7 days
Our team permanently deletes your account and data within 7 days. Until then you can keep using the app or tap “Cancel Deletion Request”.
Option 2: Request deletion without the app
If you have uninstalled the app or cannot log in:
- Email techbytexsoftware@gmail.com with the subject "Delete my AptiX account".
- Mention the mobile number you signed up with.
- We will verify that the number belongs to you (for example with an OTP on WhatsApp).
- Your account and data are deleted within 7 days, and we confirm by email.
What is deleted
- Your account and login (mobile number).
- All topic progress and completion history.
- All practice-test attempts, answers and scores.
- Your purchase history and access to purchased courses.
- Device identifier used for the single-device rule.
What may be kept
- Payment transaction records (amount, date, Razorpay payment ID) where we are required to keep them for tax and accounting law — kept only for as long as the law requires.
- A minimal record that your deletion request was received and completed.
More details are in our Privacy Policy.
Need help?
- Email: techbytexsoftware@gmail.com
- Phone / WhatsApp: +91 88272 19873
- Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST