In short: courses are digital and unlock instantly, so purchases are generally non-refundable once you have accessed the content. You will get a full refund if you were charged twice, charged but the course did not unlock, or a technical problem on our side stops you from using what you paid for. Request within 7 days of payment.
1. What you are buying
- AptiX sells digital study material: individual courses and combo bundles of several courses, each unlocking topic-wise notes and practice tests inside the app.
- Each purchase is a one-time payment. There are no subscriptions, auto-renewals or hidden recurring charges.
- Prices are shown in Indian Rupees (₹) in the app before you pay and include any applicable taxes unless stated otherwise.
- Access is linked to your AptiX account (mobile number) and lasts for as long as the course is offered on AptiX and your account is active.
2. Cancellation
- You can cancel any time before completing payment by closing the Razorpay checkout — you will not be charged.
- Because courses unlock immediately after successful payment, an order cannot be cancelled once the payment is complete. If you believe you are eligible for a refund, follow the refund steps below.
- If a payment fails or is interrupted, any amount debited is automatically reversed to your account by your bank or Razorpay, usually within 5–7 business days.
3. When you are eligible for a refund
We will issue a full refund in any of these cases:
- Duplicate payment — you were charged more than once for the same course or combo.
- Payment debited but the course was not unlocked within 24 hours, and our team cannot unlock it for you.
- A technical issue on our side prevents you from opening the purchased content and we cannot fix it within 7 days of you reporting it.
- You were charged an amount different from the price shown in the app at checkout.
4. When refunds are not given
- You changed your mind after the course was unlocked and you have opened its notes or attempted its tests.
- You bought a course by mistake and accessed its content.
- You did not get the exam result you expected — AptiX does not guarantee any exam outcome.
- Access was restricted because of a violation of our Terms & Conditions (for example account sharing or attempting to bypass the single-device rule).
- You deleted your AptiX account after purchasing.
- The refund request is made more than 7 days after the payment date (except for duplicate or wrong-amount charges, which we review at any time).
A purchase that has not been opened at all within 48 hours may be refunded on request at our discretion.
5. How to request a refund
- Email techbytexsoftware@gmail.com with the subject "Refund request".
- Include your registered mobile number, the course/combo name, payment date, and the Razorpay Payment ID (starts with
pay_, shown in your payment confirmation or bank SMS). - Briefly describe the problem and attach a screenshot if possible.
- We reply within 2 business days with a decision.
6. How refunds are paid
- Approved refunds are made to the original payment method (UPI, card, net banking or wallet) through Razorpay. We cannot refund to a different account.
- We initiate approved refunds within 2 business days. Your bank or payment provider usually credits it within 5–7 business days after that.
- When a refund is issued, access to the refunded course(s) is removed from your account. For a combo, the whole bundle is refunded and removed together.
7. Payment security
All payments are handled by Razorpay, a PCI-DSS compliant payment gateway. AptiX never sees or stores your card number, CVV, UPI PIN or net-banking password.
8. Contact for payment issues
- Email: techbytexsoftware@gmail.com
- Phone / WhatsApp: +91 88272 19873
- Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST